eCommerceNews Australia - Technology news for digital commerce decision-makers

KPIs stories

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IDC predicts surge in AI investments and global adoption by 2024
Last week
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ai
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sales
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idc
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
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Successful digital transformation strategies for future-ready organisations
Last week
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digital transformation
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it automation
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ai
In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.
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Cloud skills gap deters digital transformation & threatens financial objectives
This month
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digital transformation
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kpis
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productivity
A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.
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Digital Island’s new workshop for superior contact centres
Tue, 9th May 2023
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contact centre
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cx
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digital island
Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.
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How outsourcing payroll can deliver a measurable ROI
Mon, 27th Feb 2023
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payroll systems
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outsourcing
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investment
Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.
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Macquarie DC highlights importance of data sovereignty and localisation
Fri, 11th Nov 2022
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data protection
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data centre operators
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macquarie telecom
Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.
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Online shopping delivers unhappy returns to fashion retailers
Thu, 8th Sep 2022
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open source
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online shopping
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fraud
Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.
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IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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wfh
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martech
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chatbots
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
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How to determine if a DevOps transformation is on track
Fri, 23rd Jul 2021
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devops
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digital transformation
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project management
While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.
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Tableau rolls out offering for greater data modelling capabilities
Thu, 14th May 2020
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tableau
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data management
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kpis
Tableau rolls out 2020.2 with new data model and mobile KPI Metrics for streamlined analysis.
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IDC: Top 10 trends for NZ’s digital transformation
Tue, 12th Feb 2019
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digital transformation
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ai
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idc
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
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How to take your MSP game to the next level with services automation
Thu, 26th Jul 2018
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managed services
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crm
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martech
It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.
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The problems with partner reward programmes
Tue, 3rd Jul 2018
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partner programmes
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channel rewards
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kpis
Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.
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Organisations should measure and report on security metrics, says exec
Fri, 23rd Sep 2016
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cybersecurity
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rsm australia
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kpis
Organisations in Australia are increasing their involvement in managing cyber security risks due to the threat it poses to their businesses, according to RSM Australia.