KPIs stories

IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.

In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.

A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.

Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.

Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.

Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.

Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.

Tableau rolls out 2020.2 with new data model and mobile KPI Metrics for streamlined analysis.

The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.

It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.

Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.

Organisations in Australia are increasing their involvement in managing cyber security risks due to the threat it poses to their businesses, according to RSM Australia.