IDC predicts surge in AI investments and global adoption by 2024
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
Successful digital transformation strategies for future-ready organisations
In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.
Cloud skills gap deters digital transformation & threatens financial objectives
A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.
Digital Island’s new workshop for superior contact centres
Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.
How outsourcing payroll can deliver a measurable ROI
Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.
Macquarie DC highlights importance of data sovereignty and localisation
Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.
Online shopping delivers unhappy returns to fashion retailers
Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.
IT teams deploy powerful technologies to enable remote work
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
How to determine if a DevOps transformation is on track
While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.
Tableau rolls out offering for greater data modelling capabilities
Tableau rolls out 2020.2 with new data model and mobile KPI Metrics for streamlined analysis.
IDC: Top 10 trends for NZ’s digital transformation
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
How to take your MSP game to the next level with services automation
It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.
The problems with partner reward programmes
Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.
Organisations should measure and report on security metrics, says exec
Organisations in Australia are increasing their involvement in managing cyber security risks due to the threat it poses to their businesses, according to RSM Australia.