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Remote goods fraud to rise, eCommerce losses to hit $10B
Biometrics

Remote goods fraud to rise, eCommerce losses to hit $10B

A study by Juniper Research predicts a global 18% rise in remote physical goods fraud by 2025, with losses reaching USD $10 billion, driven by advanced tactics.

By Melania Watson • 2 min read • Fri, 31st Jan 2025
Sinch predicts AI & human synergy in customer service 2025
Customer Experience

Sinch predicts AI & human synergy in customer service 2025

Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Bureau raises USD $30m Series B amid soaring fraud costs
Gaming

Bureau raises USD $30m Series B amid soaring fraud costs

Bureau has raised USD $30 million in a Series B funding round, aiming to tackle the global fraud crisis, which costs USD $486 billion each year.

By Sean Mitchell • 3 min read • Thu, 19th Dec 2024
Umbraco predicts key CMS trends for 2025 including AI focus
Data Analytics

Umbraco predicts key CMS trends for 2025 including AI focus

Umbraco forecasts that AI, personalisation, and security will shape CMS platforms in 2025, emphasising reduced carbon footprints and enhanced user experiences.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024
8x8 sees 60% growth in new product sales for FY25 Q2
Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
HiTRUST focuses on balancing security with user experience
Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Pega unveils new tools to aid legacy system modernisation
Digital Transformation

Pega unveils new tools to aid legacy system modernisation

Pegasystems has unveiled enhancements to its Pega GenAI Blueprint, aiming to expedite legacy systems' modernization and alleviate technical debt.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024
AI presents opportunities for SMBs, but demands careful execution
Digital Transformation

AI presents opportunities for SMBs, but demands careful execution

Elise Balsillie of Thryv advises small businesses on integrating AI, highlighting data quality and the importance of balancing automation with human interaction.

By Shannon Williams • 3 min read • Wed, 9th Oct 2024
How strategic customer experience technology implementation drives digital transformation success
Unified Communications

How strategic customer experience technology implementation drives digital transformation success

Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.

By Anthony Brown • 5 min read • Fri, 4th Oct 2024

Stories from Other Regions

UK consumers feel undervalued by their favourite brands
Customer Relationship Management

UK consumers feel undervalued by their favourite brands

A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
Business Systems & Teneo.ai unveil AI voice automation
Unified Communications

Business Systems & Teneo.ai unveil AI voice automation

Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.

By Shannon Williams • 3 min read • Fri, 8th Nov 2024
UK study reveals eCommerce checkout inefficiencies
Customer Experience

UK study reveals eCommerce checkout inefficiencies

A UK study by Ecommpay and IMRG shows eCommerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024
Salesforce partners with RLC Residences for digital upgrade
Digital Transformation

Salesforce partners with RLC Residences for digital upgrade

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Swoon expands IDHL contract to boost digital performance
Customer Experience

Swoon expands IDHL contract to boost digital performance

Swoon expands contract with IDHL to boost digital performance, adding Paid Media, Technical SEO, and Digital PR to their successful partnership.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024