Loop expands returns management to Salesforce Commerce Cloud

Loop, the returns and reverse logistics platform, now supports merchants on Salesforce Commerce Cloud, expanding its footprint beyond Shopify's ecosystem. This expansion is set to empower enterprise merchants operating on Salesforce Commerce Cloud with Loop's returns management solution, alleviating the hassle and financial burden associated with customer returns.

Merchants utilising Salesforce Commerce Cloud will now have access to Loop's intuitive returns management software. This software will enable them to optimise reverse logistics, maintain profit margins by lowering return costs, and delight customers with a modern, exchange-first returns experience.

With Loop, merchants can look forward to several key benefits. These include a best-in-class returns experience that enables simple, streamlined exchanges, customer self-service, and a branded, customisable returns portal. Furthermore, operational efficiency will be improved due to reduced customer support needs and lower reverse logistics costs, complemented by Loop's extensive network of integrations with third-party logistics (3PL) partners. Additionally, Loop's platform is built to scale with enterprise brands, offering top-notch customer experience, support, and onboarding teams.

Jonathan Poma, CEO of Loop, said, "We are thrilled to bring Loop's market-leading returns solution to merchants beyond the Shopify ecosystem and begin serving enterprise brands operating on Salesforce Commerce Cloud. Brands operating off Shopify have long been asking to utilise the seamless Loop experience that offers ease of use, operational efficiency, and improved cost savings for their team and customers."

"We are excited to enter this new phase and deliver the exemplary experience that's earned Loop the leading position for the world's most loved brands on Shopify to brands on Salesforce Commerce Cloud."

Through Loop's seamless integration with Salesforce Commerce Cloud, merchants can easily promote item exchanges, synchronise order data, automate returns processes, and use Loop's robust analytics to ensure continuous improvement and efficiency gains. This novel integration promises to transform the returns management landscape for enterprise brands using Salesforce Commerce Cloud.

With this expansion, Loop is expected to attract more retailers in Australia, enabling them to deliver ideal post-purchase experiences and turn returns into new sales opportunities. The company also introduced a series of new features, integrations, and partnerships earlier this year, allowing logistics partners to share enriched data between Loop and merchant warehouses for more efficient returns handling.

Loop's expansion into the Salesforce Commerce Cloud ecosystem marks a significant stride towards revolutionising returns management for enterprise merchants. By leveraging Loop's intuitive software, these merchants can now optimise reverse logistics, enhance customer satisfaction, and drive operational efficiency. 

For merchants operating on Salesforce Commerce Cloud interested in being early adopters of Loop's returns management solution, they can book a demo to explore the benefits.