Call Design & ProHance announce back-office partnership

In a significant development within the business solutions sector, Call Design has announced a new strategic partnership with ProHance, aimed at advancing back-office operations. The collaboration seeks to merge Call Design's expertise in workforce optimisation with ProHance's robust analytics platform, significantly enhancing operational efficiency for enterprises.

Call Design, known for its innovative workforce optimisation solutions, has built an international reputation by enabling businesses to maximise productivity and improve customer service. By joining forces with ProHance, a leading enterprise-grade operations enablement and analytics platform, Call Design aims to offer more advanced optimisation technology to its back-office clients. This strategic integration is expected to deliver real-time data analytics and actionable insights that can streamline manual processes, allowing business leaders to focus on strategic activities.

Nimesh Dhanak, CEO of Call Design, expressed enthusiasm about the partnership. He stated, "This partnership with ProHance is a transformative step for us in extending our value to a growing customer base. By harnessing ProHance's advanced analytics and operational insights, we can deliver more efficient and effective back-office solutions that are critical as our clients adapt to the dynamics of hybrid workplaces with distributed teams."

Dhanak emphasised that the collaboration will address a long-standing challenge in back-office operations: obtaining meaningful metrics. With ProHance's platform, enterprises can now streamline previously manual processes and glean comprehensive, real-time insights that were difficult to achieve in the past. ProHance's capabilities include omnichannel operations management, providing a holistic view of organisational activities, which is crucial for improving productivity and customer service outcomes.

Highlighting the synergy between the two companies, Brendan Maree, VP & Country Manager ANZ at ProHance, stated, "Call Design is a natural partner for ProHance with a long and proven track record of helping Australian enterprises successfully improve their enterprise and contact centre effectiveness. We look forward to working with businesses to improve their productivity with the winning combination of ProHance technology and Call Design's superior capabilities and consulting skills in workforce optimisation. Together, we'll be able to provide customers with best-in-class technology but also unparalleled service and support."

The partnership represents a significant milestone for Call Design in its ongoing commitment to delivering exceptional services and solutions to organisations worldwide. By integrating ProHance's advanced analytics into its existing offerings, Call Design aims to provide deeper operational insights, allowing businesses to make more informed, data-driven decisions. This integration is poised to enhance productivity and operational efficiency, particularly as businesses continue to navigate the complexities of a hybrid workplace environment.