Rimini Street launches 20 Agentic UX tools for ERP

Rimini Street has rolled out the first 20 Rimini Agentic UX Solutions in production, a set of packaged workflows for ERP processes that the company says run on top of existing Oracle and SAP environments without upgrades or migrations.

The company said the offerings run on ServiceNow and focus on process automation, orchestration and user experience for common ERP activities. Rimini Street positions the products as an alternative to vendor-led upgrade and replatforming programmes.

Packaged workflows

Rimini Street described the new line-up as "purpose-built" solutions aimed at specific operational issues inside ERP estates. The company said the first 20 cover functions including sales and go-to-market, procurement and supplier processes, master data, logistics and fulfilment, order and shipment exceptions, maintenance operations, finance and expense management and quality and compliance.

Rimini Street said the solutions deploy over the top of existing ERP releases. The company said clients can integrate and orchestrate processes across ERP environments "without disruption". It also said implementations deliver "time-to-value measured in days and weeks".

The announcement comes as large ERP vendors continue to steer customers towards platform shifts and cloud migrations. SAP, for example, has encouraged customers to move from older ECC systems to S/4HANA, a programme that has often involved significant change management, data work and new integrations. Many organisations have faced difficult choices between keeping legacy ERP landscapes stable and funding the next phase of modernisation.

Rimini Street has built a business around third-party support for Oracle, SAP and VMware products. The company has increasingly pushed a broader message on "Agentic AI ERP", which it frames as a way to modernise processes and interfaces without core system replacement.

Operational metrics

Rimini Street provided examples of outcomes it said clients have recorded. These included approval turnaround reductions of 50-60%, order cycle time reductions of 70-80%, and interdepartmental coordination time reductions of 60-70%.

The company also cited audit readiness "increased to 100%" and data accuracy and completeness "improved to >95%". Rimini Street did not specify how it measured those improvements or the baseline environments involved.

Customer example

Rimini Street highlighted work with Melitta Group, a family-owned international supplier of coffee, tea and related products. The company said Melitta Group assessed an Agentic UX solution focused on material and SKU master data creation in SAP.

Rimini Street said the solution uses digital forms, validations and role-specific workflows. It said the configuration supports AI-assisted creation, classification and validation of master data.

"Rimini Agentic UX gave us a working view of automating SKU creation and showed clear potential to streamline a historically manual process," said Daniel Buono, Head of IT, Melitta. "The end-to-end results delivered tangible value and are shaping our roadmap as we assess next steps."

ServiceNow tie-up

Rimini Street said the solutions are "powered by ServiceNow". ServiceNow has expanded beyond IT service management in recent years, with more emphasis on workflow automation across HR, customer operations, finance and other functions. The pairing positions ServiceNow as an orchestration layer that sits alongside ERP systems rather than replacing them.

Rimini Street said its Agentic UX platform combines orchestration, automation and user experience design. The company said the platform provides a "unified, composable interface" for enterprise workflows and uses persona-based experiences.

Market positioning

Rimini Street framed the launch against what it described as rising pressure on ERP customers to upgrade and migrate. It characterised some upgrade and replatforming projects as expensive and slow, with limited impact on business outcomes.

The company also argued that organisations face expectations to reduce costs and modernise systems for speed and agility. It said monolithic ERP software does not match that demand. Rimini Street used that view to argue for a shift in where new capabilities sit, with the core ERP system remaining in place while new workflows and automation layers develop around it.

"Traditional ERP Software lacks the agility, flexibility and speed organisations require to respond to today's ever-changing, volatile global environment," said Vijay Kumar, EVP and Chief Innovation Officer, Rimini Street. "Rimini Agentic UX makes ERP Process execution faster, better, cheaper, accelerates automation and frees an organisation to lower its cost to operate and invest more in innovation. Rimini Agentic UX is a proven catalyst for competitive advantage and growth."

Rimini Street also pointed to its "Rimini Smart Path", which it describes as a three-step approach across software portfolios. The company said the approach covers support, optimisation and innovation. It said organisations can fund Agentic UX deployments within existing budgets while avoiding vendor-mandated upgrades or migrations.

Industry analysts have increasingly focused on agentic AI as a next step beyond chat-based assistants and task automation. That discussion has included how autonomous agents might work across systems of record and workflow tools, and the controls needed for auditability and compliance.

"Agentic AI is the next system of engagement and execution for the enterprise - moving organisations from augmentation to automation, to coordinated agents and ultimately autonomous advisors," said R "Ray" Wang, Founder and Principal Analyst, Constellation Research. "Agentic AI ERP is exponential efficiency - 10x, 100x, 1000x and beyond - applied to your core business. Intelligent agents orchestrate your processes, your data and your outcomes across platforms. It turns ERP from a system of record into a system of action that creates speed, efficiency and new revenue."