https://ecommercenews.com.au/story/salesforce-launches-agentforce-operations-for-back-office eCommerceNews Australia en 2026-05-01T18:55:47+12:00 Salesforce launches Agentforce Operations for back office IT services, Productivity, Salesforce, Insurance, Procurement, Digital Transformation, Auditing, Onboarding, Integration, Customer engagement, Siemens, Supply Chain, Workflow Automation, Risk & Compliance, Unstructured data, Process automation, Audit, Enterprise Resource Planning (ERP), Banking, Financial Services, Cloud, Artificial Intelligence (AI), AI Adoption, AI Ethics & Governance, Service Cloud, AI Agents (Agentic AI), AI in Supply Chain, Customer Experience (CX), Customer Relationship Management (CRM), Generative AI (GenAI), Software-as-a-Service (SaaS) 2026-05-01T19:00:08+12:00 https://ecommercenews.com.au/story/feedonomics-launches-ai-shopping-catalogue-exports eCommerceNews Australia en 2026-05-01T11:00:00+12:00 Feedonomics launches AI shopping catalogue exports PayPal, Amazon, BigCommerce, Online shopping, Data management, Search engines, Stripe, Data Quality, Servers, Displays, OpenAI, ACE Training, Digital commerce, ChatGPT, Microsoft Copilot, eCommerce (e-Commerce), Data Transformation, Google Gemini, AI Agents (Agentic AI), Chatbots, Laptops, Perplexity, DataCentre infrastructure, Marketing Technologies (MarTech), Commerce Systems, Payment Technologies 2026-05-01T11:00:12+12:00 https://ecommercenews.com.au/story/self-learning-ai-big-boon-for-qualtrics-cx eCommerceNews Australia en 2026-04-30T18:30:00+12:00 'Self-learning' AI big boon for Qualtrics' CX New Zealand (NZ), Sustainability, Contact Centre, B2B, Customer service, Fonterra, NPS, Data Analytics, Digital Transformation, Qualtrics, Fintech, APAC, Voice of Customer, Experience Design, Emerging Technology, Customer Feedback, Customer Centricity, Customer Journey, Market research, Speech analytics, B2C, Predictive analytics, Personalisation, Zip, Automation, Foresight, Customer Loyalty, Customer retention, Swyftx, Enterprise Resource Planning (ERP), Customer Satisfaction, Financial Services, Australian, Artificial Intelligence (AI), Call centre, Chatbots, Customer Experience (CX), Natural language processing (NLP), Machine learning (ML), Editor interview, Unified Communications (UC), Marketing Technologies (MarTech), Creative Technologies, Customer Data Platforms (CDP), Clean technologies, AI Agents (Agentic AI) 2026-05-01T12:40:12+12:00 https://ecommercenews.com.au/story/amazon-ad-revenue-surges-62-in-australia-says-pattern eCommerceNews Australia en 2026-04-30T15:42:00+12:00 Amazon ad revenue surges 62% in Australia, says Pattern Google, Amazon, Facebook, Instagram, Social Media, Online shopping, APAC, Melbourne, Advertising Technologies (Adtech), Digital Economy, Millennials, Meta, Supply Chain, Amazon Prime, TikTok, Pattern, Digital commerce, Australian, Market Growth, eCommerce (e-Commerce), Market share, Consumer Trust, Retail media, Prime Day, Marketing Technologies (MarTech), Commerce Systems, Digital Entertainment 2026-04-30T15:50:12+12:00 https://ecommercenews.com.au/story/retail-tops-australia-s-customer-service-contacts eCommerceNews Australia en 2026-04-29T14:44:00+12:00 Retail tops Australia’s customer service contacts Contact Centre, Youi, Customer service, Digital Transformation, Downtime, Mental Health, Automation, Customer Loyalty, Customer retention, Empathy, Communication, Customer Satisfaction, Financial Services, Australian, Artificial Intelligence (AI), Call centre, Customer Support, Chatbots, Customer Experience (CX), Unified Communications (UC), Marketing Technologies (MarTech), AI Agents (Agentic AI) 2026-04-29T15:05:50+12:00 https://ecommercenews.com.au/story/sas-launches-ai-supply-chain-agent-in-industry-push eCommerceNews Australia en 2026-04-29T12:07:00+12:00 SAS launches AI supply chain agent in industry push Government, Snap, Data Protection, Scams, Insurance, Public Sector, Credit card fraud, SAS, Manufacturing, Fraud, Integration, Optimization, Regulation, Health and safety, Predictive analytics, Supply Chain, Digital twins, Deepfakes, Computer vision, Automation, Epic Games, Financial crime, Behavior, Data Security, Banking, Data Privacy, Conversational AI, Financial Services, Industrial Automation, Fraud prevention, Artificial Intelligence (AI), AI Adoption, Optimisation, AI Ethics & Governance, Case management, AI Agents (Agentic AI), Synthetic Data, Retail, AI Strategy, United States (US), Generative AI (GenAI), Machine learning (ML), Gaming, Data Analytics, Email Security, Health Technologies (HealthTech), Digital Entertainment 2026-04-29T12:15:05+12:00 https://ecommercenews.com.au/story/sas-adds-agentic-ai-tools-to-customer-intelligence-360 eCommerceNews Australia en 2026-04-29T12:03:00+12:00 SAS adds agentic AI tools to Customer Intelligence 360 Marketing, SAS, Customer Journey, Marketing Automation, Workflow Automation, Personalisation, Risk & Compliance, Enterprise Resource Planning (ERP), Data Driven, AI Ethics & Governance, AI Agents (Agentic AI), Business Intelligence (BI), Customer Experience (CX), Data Analytics, Marketing Technologies (MarTech), Robotic Process Automation (RPA), Customer Data Platforms (CDP) 2026-04-29T12:15:05+12:00 https://ecommercenews.com.au/story/manhattan-goes-live-at-gpc-brisbane-warehouse-centre eCommerceNews Australia en 2026-04-28T14:31:00+12:00 Manhattan goes live at GPC Brisbane warehouse centre Productivity, Digital Transformation, Systems integration, APAC, Brisbane, Queensland, Manhattan Associates, Supply Chain, Warehouse Management Solutions (WMS), Enterprise Resource Planning (ERP), Cloud, Australian, Logistics, Change Management, Partner Programmes 2026-04-28T14:45:06+12:00 https://ecommercenews.com.au/story/amazon-meta-microsoft-join-ucp-technical-council eCommerceNews Australia en 2026-04-27T14:19:00+12:00 Amazon, Meta & Microsoft join UCP technical council Microsoft, Google, Amazon, Instagram, Salesforce, Online shopping, Stripe, Shopify, Loyalty programmes, Meta, UCP, OpenAI, National Retail Federation, Data Security, Digital commerce, Interoperability, Identity verification, Payment Technologies, Big Tech, eCommerce (e-Commerce), AI Agents (Agentic AI), Customer Experience (CX), Marketing Technologies (MarTech), Commerce Systems, Customer Data Platforms (CDP) 2026-04-27T14:20:07+12:00 https://ecommercenews.com.au/story/doubleverify-wins-tiktok-video-viewability-accreditation eCommerceNews Australia en 2026-04-27T10:00:00+12:00 DoubleVerify wins TikTok video viewability accreditation Social Media, Digital Media, IAB, Advertising Technologies (Adtech), TikTok, Australian, Ad Fraud, DoubleVerify, Connected TV, Marketing Technologies (MarTech) 2026-04-27T10:05:05+12:00 https://ecommercenews.com.au/story/ant-international-launches-payto-service-for-australian-smes eCommerceNews Australia en 2026-04-24T18:24:00+12:00 Ant International launches PayTo service for Australian SMEs Small Business (SMB), Fintech, Blockchain, APAC, Digital Economy, Open banking, Australian economy, Banking, Australian, Artificial Intelligence (AI), Cash flow, Payment Technologies, eCommerce (e-Commerce), Risk Management, PayTo, Foreign exchange (Forex), Risk & Compliance 2026-04-24T18:30:06+12:00 https://ecommercenews.com.au/story/world-ip-day-why-ip-is-the-backbone-of-sporting-brands-success eCommerceNews Australia en 2026-04-24T14:00:00+12:00 World IP Day: Why IP is the backbone of sporting brands' success Aparna Watal, Small Business (SMB), Copyright, Nike, Licensing, Olympic Games, Adidas, Court of Appeal, FIFA, FIFA World Cup, Intellectual property, Blockchain, Patents, Entrepreneurship, Tokenisation, Metaverse, Startups, Influencer Marketing, Australian, United Kingdom (UK), Sports Technology (SportsTech), Opinion, Gaming, Physical Security, AR, VR & Metaverse, Digital Entertainment 2026-04-24T14:10:12+12:00 https://ecommercenews.com.au/story/avid-google-cloud-bring-ai-to-media-editing-tools eCommerceNews Australia en 2026-04-23T18:02:00+12:00 Avid & Google Cloud bring AI to media editing tools Digital Transformation, Film production, Data governance, Workflow Automation, Cloud migration, Digital Asset, Digital Asset Management, Enterprise Resource Planning (ERP), Data Storage, Cloud, Asset Management, Google Gemini, Google Cloud, Generative AI (GenAI), Google Cloud Next, Robotic Process Automation (RPA), Artificial Intelligence (AI) 2026-04-23T18:15:06+12:00 https://ecommercenews.com.au/story/manhattan-adds-ai-agents-fulfilment-tools-for-retailers eCommerceNews Australia en 2026-04-23T14:14:00+12:00 Manhattan adds AI agents & fulfilment tools for retailers Productivity, Contact Centre, Customer service, Customer Journey, Loyalty programmes, Manhattan Associates, Supply Chain, Artificial Intelligence (AI), Customer Support, eCommerce (e-Commerce), AI Agents (Agentic AI), Customer Experience (CX), Machine learning (ML), Point of Sale (POS), Unified Communications (UC), Marketing Technologies (MarTech), Commerce Systems 2026-04-23T14:20:11+12:00 https://ecommercenews.com.au/story/commbank-barometer-shows-high-fx-hedging-among-firms eCommerceNews Australia en 2026-04-23T10:56:00+12:00 CommBank barometer shows high FX hedging among firms Australian Dollar, Commonwealth Bank of Australia (CBA), Australian economy, Bank of Australia, Australian, RBA, Risk Management, Institutional investors, Middle East, Foreign exchange (Forex), Risk & Compliance 2026-04-23T11:05:06+12:00 https://ecommercenews.com.au/story/amazon-ads-launches-ai-video-generator-in-australia eCommerceNews Australia en 2026-04-23T10:12:00+12:00 Amazon Ads launches AI Video Generator in Australia Amazon, New Zealand (NZ), Marketing, Productivity, Small Business (SMB), Branding, Online marketing, Video marketing, Content Creation, Entrepreneurship, Advertising Technologies (Adtech), Marketing Automation, Startups, Digital commerce, Australian, Artificial Intelligence (AI), eCommerce (e-Commerce), Retail media, Generative AI (GenAI), Machine learning (ML), Marketing Technologies (MarTech), Commerce Systems, Digital Entertainment, Creative Technologies, Customer Data Platforms (CDP) 2026-04-23T10:20:11+12:00 https://ecommercenews.com.au/story/realestate-com-au-linked-to-nine-in-10-home-buyers eCommerceNews Australia en 2026-04-23T10:00:00+12:00 realestate.com.au linked to nine in 10 home buyers Deloitte, Big Data, Property Market, Data Analytics, Advertising Technologies (Adtech), Predictive analytics, Real estate, ROI, Australian, Artificial Intelligence (AI), Market share, Property Technology (PropTech), Machine learning (ML), Marketing Technologies (MarTech) 2026-04-23T10:05:06+12:00 https://ecommercenews.com.au/story/google-sees-retail-success-with-agentic-commerce-push eCommerceNews Australia en 2026-04-23T08:48:00+12:00 Google sees retail success with agentic commerce push Google, Contact Centre, Salesforce, Customer service, Digital Transformation, Data governance, Shopify, UCP, Workflow Automation, Personalisation, Computer vision, National Retail Federation, Enterprise Resource Planning (ERP), Application Programming Interface (API), Large Language Models (LLMs), Cloud, Call centre, Customer Support, Voice AI, eCommerce (e-Commerce), AI Ethics & Governance, Google Gemini, Google Cloud, AI Safety, AI Agents (Agentic AI), Chatbots, Customer Experience (CX), Natural language processing (NLP), Unified Communications (UC), Marketing Technologies (MarTech), Commerce Systems, Robotic Process Automation (RPA), Customer Data Platforms (CDP), Editor interview, Google Cloud Next 2026-04-27T19:40:12+12:00 https://ecommercenews.com.au/story/adobe-unveils-seven-ai-marketing-workflow-prototypes eCommerceNews Australia en 2026-04-23T01:00:00+12:00 Adobe unveils seven AI marketing workflow prototypes Application Performance Monitoring (APM), Software Development, Marketing, Adobe, Content Creation, Data Visualisation, A/B testing, Marketing Automation, Simulation, Orchestration, Workflow Automation, Personalisation, Adobe Summit, Enterprise Resource Planning (ERP), Adobe Firefly, Artificial Intelligence (AI), Adobe Express, Customer Experience (CX), Generative AI (GenAI), DevOps, Data Analytics, Marketing Technologies (MarTech), Robotic Process Automation (RPA), Creative Technologies, Customer Data Platforms (CDP) 2026-04-24T13:05:07+12:00 https://ecommercenews.com.au/story/myob-says-ai-using-smes-are-growing-2-8-times-faster eCommerceNews Australia en 2026-04-22T15:54:00+12:00 MYOB says AI-using SMEs are growing 2.8 times faster Microsoft, MYOB, Taxation (Tax), Productivity, Small Business (SMB), Digital divide, Data Analytics, Digital Transformation, Federal Government, Skills shortage, Business strategy, Digital Economy, Financial Systems, Risk & Compliance, Australian economy, Automation, Enterprise Resource Planning (ERP), Cloud, Australian, Artificial Intelligence (AI), Cash flow, Financial Management, Market Growth, Digital Skills, AI Ethics & Governance, Risk Management, Payroll, Generative AI (GenAI), Machine learning (ML), Change Management, Partner Programmes 2026-04-22T16:00:14+12:00 https://ecommercenews.com.au/story/clarks-launches-curated-marketplace-with-marketplacer eCommerceNews Australia en 2026-04-22T11:23:00+12:00 Clarks launches curated marketplace with Marketplacer Digital Transformation, Digital Strategy, Wholesale, Customer Journey, Supply Chain, Omnichannel, Marketplacer, Marketplace, Market Growth, eCommerce (e-Commerce), Customer Experience (CX), United Kingdom (UK), Generative AI (GenAI), Software-as-a-Service (SaaS), Marketing Technologies (MarTech), Artificial Intelligence (AI) 2026-04-24T10:05:08+12:00 https://ecommercenews.com.au/story/australians-demand-ai-labelling-as-trust-concerns-grow eCommerceNews Australia en 2026-04-22T11:18:00+12:00 Australians demand AI labelling as trust concerns grow Marketing, Social Media, Online Safety, Meltwater, Communications Industry, Study, Public Relations, Advertising Technologies (Adtech), Misinformation, Deepfakes, Fake news, Digital Trust, YouGov, Data Privacy, Influencer Marketing, Australian, Artificial Intelligence (AI), Consumer Trust, AI Ethics & Governance, Generative AI (GenAI), Marketing Technologies (MarTech) 2026-04-22T11:20:08+12:00 https://ecommercenews.com.au/story/new-zealand-households-cut-festive-discretionary-spending eCommerceNews Australia en 2026-04-22T11:00:00+12:00 New Zealand households cut festive discretionary spending New Zealand (NZ), Gaming, Subscriptions, Inflation, Data Analytics, Retail spending, Aviation, Cosmetics, Planning, Budgeting, Experian, Australia & New Zealand, Aotearoa, Veterinarian, Digital services, Digital Entertainment 2026-04-24T10:05:08+12:00 https://ecommercenews.com.au/story/adobe-names-winners-of-2026-experience-maker-awards eCommerceNews Australia en 2026-04-22T07:45:00+12:00 Adobe names winners of 2026 Experience Maker Awards Automotive, Adobe Summit, Lenovo, Adobe, TechEd, NFL, Digital Transformation, Content Creation, KPIs, Customer Journey, Loyalty programmes, Customer engagement, Data Platform, Marketing Automation, Supply Chain, Multichannel marketing, Omnichannel, Personalisation, Digital Asset, Digital Asset Management, Commerce, Customer data, Vehicles, Banking, Adobe Creative Cloud, Financial Services, Asset Management, Adobe Firefly, Artificial Intelligence (AI), eCommerce (e-Commerce), India, Middle East, Retail, Coca-Cola, Customer Experience (CX), United Kingdom (UK), United States (US), Generative AI (GenAI), Digital Experience (DX), Marketing Technologies (MarTech), Cartech, Creative Technologies, Customer Data Platforms (CDP) 2026-04-22T07:50:06+12:00 https://ecommercenews.com.au/story/supply-chain-leaders-prioritise-sustainability-survey-finds eCommerceNews Australia en 2026-04-21T13:16:00+12:00 Supply chain leaders prioritise sustainability, survey finds Productivity, Sustainability, Procurement, Climate change, Inflation, Manufacturing, Digital Transformation, Carbon footprint, Predictive analytics, Supply Chain, Visibility, Automation, Blue Yonder, Net Zero, Enterprise Resource Planning (ERP), Artificial Intelligence (AI), Forecasting, Logistics, Business Transformation, Carbon emissions, Risk Management, Dentsu, Retail, Resilience, Tariffs, AI in Supply Chain, Machine learning (ML), Change Management, Data Analytics, Risk & Compliance, Clean technologies 2026-04-21T13:20:09+12:00