https://ecommercenews.com.au/story/ai-loyalty-shift-threatens-retailers-direct-customer-ties eCommerceNews Australia en 2026-09-18T10:00:00+12:00 AI loyalty shift threatens retailers' direct customer ties Google, Amazon, Digital wallets, Woolworths, Digital marketing, Customer Experience (CX), Gamification, Marketing Technologies (MarTech), Loyalty programmes, Millennials, Customer engagement, Gen Z, Personalisation, Deloitte Digital, Customer Data Platforms (CDP), Customer Loyalty, Customer data, Customer retention, ChatGPT, Data Privacy, AI Assistant, Artificial Intelligence (AI), Eagle Eye, eCommerce, Retail media, Google Gemini, Google Cloud, AI Agents (Agentic AI), Loblaw 2026-09-18T10:00:06+12:00 https://ecommercenews.com.au/story/why-trusted-customer-context-is-critical-in-the-agentic-ai-era eCommerceNews Australia en 2026-09-18T02:21:00+12:00 Why trusted 'Customer Context' is critical in the agentic AI era Deloitte, Data Protection, Digital Transformation, Data management, Asia Pacific, Machine learning (ML), Opinion, Customer Experience (CX), APAC, Data governance, Customer Journey, Data Quality, Data Platform, Marketing Automation, Access Control, Workflow Automation, AI Security, Personalisation, Risk & Compliance, Customer Data Platforms (CDP), Customer data, Infosec, Boston Consulting Group (BCG), Digital Trust, Amperity, Data Privacy, Artificial Intelligence (AI), Explainable AI, Business Transformation, AI Ethics & Governance, Customer Success, AI Safety, AI Agents (Agentic AI), Retail, Belinda Lloyd, Compliance 2026-09-18T02:45:05+12:00 https://ecommercenews.com.au/story/amazon-ads-expands-prime-video-formats-in-australia eCommerceNews Australia en 2026-09-17T15:50:00+12:00 Amazon Ads expands Prime Video formats in Australia Spotify, Netflix, CMO, Tomb Raider, Digital marketing, NBA, Machine learning (ML), Marketing Technologies (MarTech), SVOD, Advertising Technologies (Adtech), AVOD, Australian, Artificial Intelligence (AI), SCA, Southern Cross, Retail media, Connected TV 2026-09-17T16:00:07+12:00 https://ecommercenews.com.au/story/australian-watch-party-spending-rises-on-sport-finals eCommerceNews Australia en 2026-09-17T13:36:00+12:00 Australian watch party spending rises on sport finals Hosting, Social Media, Adobe, Digital Media, NFL, AFL, Online shopping, Data Analytics, Pizza, Adobe Digital Insights, Adobe Analytics, Digital Economy, Watch Party, SoDa, Influencer Marketing, Australian, Artificial Intelligence (AI), Affiliate Marketing, eCommerce, Food Delivery 2026-09-17T13:45:05+12:00 https://ecommercenews.com.au/story/australian-consumers-ditch-ai-chats-over-memory-gaps eCommerceNews Australia en 2026-09-17T11:04:00+12:00 Australian consumers ditch AI chats over memory gaps Customer Relationship Management (CRM), Contact Centre, Japan, Customer service, Digital Transformation, Asia Pacific, Customer Experience (CX), Malaysia, Marketing Technologies (MarTech), Integration, Singapore, Indonesia, Hong Kong, Customer engagement, Twilio, Market research, Philippines, Omnichannel, Customer Loyalty, Customer data, User experience (UX), Customer Satisfaction, Conversational AI, Australian, Data Strategy, Artificial Intelligence (AI), AI Adoption, Call centre, Customer Support, Customer Expectations, India, AI Agents (Agentic AI), Chatbots 2026-09-17T11:15:05+12:00 https://ecommercenews.com.au/story/merlin-rolls-out-nice-cxone-across-140-attractions eCommerceNews Australia en 2026-09-16T18:00:00+12:00 Merlin rolls out NiCE CXone across 140 attractions Software-as-a-Service (SaaS), Productivity, Contact Centre, Customer service, NPS, Digital Transformation, Customer Experience (CX), Self-service, School Holidays, Customer Journey, Tourism, Hospitality, B2C, Omnichannel, Accessibility, Enterprise Resource Planning (ERP), Customer Satisfaction, Artificial Intelligence (AI), ticketing, Call centre, Chatbots 2026-09-16T18:15:06+12:00 https://ecommercenews.com.au/story/44-of-australian-transport-workers-eye-sector-exit eCommerceNews Australia en 2026-09-16T11:37:00+12:00 44% of Australian transport workers eye sector exit Productivity, Telematics, Digital Transformation, Road Safety, Supply Chain, Australian economy, Fleet Management, Employee Retention, Australian, Labour Shortage, Microlise, Fleet Safety 2026-09-16T11:45:06+12:00 https://ecommercenews.com.au/story/karmo-appoints-marketing-chief-as-subscription-grows eCommerceNews Australia en 2026-09-16T10:15:00+12:00 Karmo appoints Marketing Chief as subscription grows Software-as-a-Service (SaaS), Autodesk, CMO, Esri, Mobility, Perth, Digital Transformation, Marketing strategy, Customer Experience (CX), Brisbane, Financial results, Melbourne, Commonwealth Bank of Australia (CBA), Mobility-as-a-Service (MaaS), Sydney, Subscription Economy, Adelaide, Fleet Management, Vehicles, BYD, AGL, Australian, Hiring, Job moves, Scaleup, Annual Recurring Revenue (ARR), Partnerships, Karmo 2026-09-16T10:15:05+12:00 https://ecommercenews.com.au/story/anyone-can-promise-fast-the-advantage-is-keeping-it eCommerceNews Australia en 2026-09-16T03:28:00+12:00 Anyone can promise fast. The advantage is keeping it Software-as-a-Service (SaaS), Machine learning (ML), Opinion, Customer Experience (CX), Melbourne, Supply Chain, Omnichannel, Warehouse Management Solutions (WMS), Enterprise Resource Planning (ERP), Australian, Artificial Intelligence (AI), Logistics, eCommerce, Freight, Omar Akilah 2026-09-16T03:45:05+12:00 https://ecommercenews.com.au/story/wurth-australia-taps-dematic-for-two-site-automation eCommerceNews Australia en 2026-09-15T11:30:00+12:00 Wurth Australia taps Dematic for two-site automation Customer Experience (CX), Inventory management systems, Queensland, Supply Chain, Dematic, Victoria, Industrial Automation, AutoStore, intralogistics 2026-09-15T11:45:06+12:00 https://ecommercenews.com.au/story/zendesk-launches-specialised-ai-agents-for-commerce eCommerceNews Australia en 2026-09-15T11:04:00+12:00 Zendesk launches specialised AI agents for commerce New Zealand (NZ), Salesforce, Zendesk, ServiceNow, Customer service, Digital Transformation, Customer Experience (CX), Stripe, Marketing Technologies (MarTech), Integration, Shopify, Workflow Automation, Risk & Compliance, Customer data, Policy abuse, Enterprise Resource Planning (ERP), Financial Services, Australian, Fraud prevention, Identity verification, Customer Support, eCommerce, AI Agents (Agentic AI), Riskified, tonies 2026-09-15T11:15:06+12:00 https://ecommercenews.com.au/story/smart-travel-strong-roi-how-to-build-a-profitable-business-travel-culture eCommerceNews Australia en 2026-09-11T13:42:00+12:00 Smart travel, strong ROI: How to build a profitable business travel culture New Zealand (NZ), SAP, Procurement, Digital Transformation, Opinion, Human Capital Management (HCM), Organisational culture, SAP Concur, Supply Chain, Employee Experience (EX), Commercial Strategy, Workflow Automation, Professional Development (PD), Risk & Compliance, Australian, Travel technologies, Jonathan Beeby, Hybrid & Remote Work, Compliance 2026-09-11T13:45:06+12:00 https://ecommercenews.com.au/story/havas-launches-pop-australia-with-lima-in-creative-tech eCommerceNews Australia en 2026-09-10T18:48:00+12:00 Havas launches POP Australia with Lima in creative tech Visual effects, Animation, Digital Transformation, Film production, Customer Experience (CX), APAC, Marketing Technologies (MarTech), Advertising Technologies (Adtech), Sydney, VFX, Havas Media Group, Generative AI (GenAI), Australian, Artificial Intelligence (AI), Job moves 2026-09-10T19:00:20+12:00 https://ecommercenews.com.au/story/carsales-launches-nexgate-software-for-dealer-teams eCommerceNews Australia en 2026-09-10T18:42:25+12:00 Carsales launches Nexgate software for dealer teams Software-as-a-Service (SaaS), Customer Relationship Management (CRM), Business Intelligence (BI), Branding, Digital Transformation, Machine learning (ML), Customer Experience (CX), Customer engagement, Workflow Automation, Enterprise Resource Planning (ERP), Australian, Artificial Intelligence (AI), DMS 2026-09-10T18:45:05+12:00 https://ecommercenews.com.au/story/axa-partners-with-publicis-sapient-on-ai-hub-growth eCommerceNews Australia en 2026-09-09T17:03:48+12:00 AXA partners with Publicis Sapient on AI hub growth Productivity, Insurance, Software engineering, Customer service, Digital Transformation, Engineering, Machine learning (ML), Customer Experience (CX), APAC, InsurTech, Data governance, AXA, Knowledge Management, Regulation, Germany, EMEA, Regulatory technology, France, Switzerland, Risk & Compliance, AIOps, Process automation, Security, Europe (European), Publicis Sapient, Large Language Models (LLMs), Financial Services, Australian, Artificial Intelligence (AI), FinOps, United Kingdom (UK), AI Ethics & Governance, Cybersecurity, Partnerships, AI Safety, AI Agents (Agentic AI), AI Infrastructure, AI platform, Compliance 2026-09-09T17:15:05+12:00 https://ecommercenews.com.au/story/ai-transforms-cx-to-go-beyond-the-chatbot eCommerceNews Australia en 2026-09-09T15:02:41+12:00 AI transforms CX to go beyond the chatbot New Zealand (NZ), Contact Centre, DocuSign, Customer service, NPS, Digital Transformation, Customer Experience (CX), NiCE, Contact Centre-as-a-Service (CCaaS), Customer Journey, Regulatory technology, Workflow Automation, Risk & Compliance, Process automation, Hyperautomation, Consumer expectations, Customer Satisfaction, Generative AI (GenAI), Data Privacy, Large Language Models (LLMs), Conversational AI, Financial Services, Cloud, Australian, Artificial Intelligence (AI), Australasia, Call centre, Customer Support, Customer Expectations, AI Ethics & Governance, Telcos, AI Agents (Agentic AI), Chatbots, AI Strategy, Editor interview 2026-09-09T15:15:05+12:00 https://ecommercenews.com.au/story/thomax-appoints-chris-alderson-to-lead-transport-push eCommerceNews Australia en 2026-09-09T11:53:00+12:00 Thomax appoints Chris Alderson to lead transport push New Zealand (NZ), Robotics (Robots), Starbucks, Canada, Digital Transformation, Singapore, Australia Post, United States (US), Supply Chain, Warehouse Management Solutions (WMS), Enterprise Resource Planning (ERP), Transport Management System (TMS), Australia & New Zealand, Australian, Management platform, United Kingdom (UK), eCommerce, Hiring, Job moves, 3PL 2026-09-10T21:45:06+12:00 https://ecommercenews.com.au/story/leigh-jasper-wins-pearcey-victorian-entrepreneur-award eCommerceNews Australia en 2026-09-09T11:00:00+12:00 Leigh Jasper wins Pearcey Victorian Entrepreneur award Software-as-a-Service (SaaS), Oracle, Software engineering, Document Management, San Francisco, Leadership, ASX, Digital Transformation, Mergers and Acquisitions (M&A), Project Management, University of Melbourne, Singapore, Melbourne, Science, Technology, Engineering, and Mathematics (STEM), Entrepreneurship, Digital Economy, Startup ecosystem, Venture Capital, Aconex, Switzerland, Victoria, Fundraising, Australian, Artificial Intelligence (AI), Property Technology (PropTech), Pearcey Foundation 2026-09-09T11:00:07+12:00 https://ecommercenews.com.au/story/australian-online-spending-to-rise-for-football-finals eCommerceNews Australia en 2026-09-08T12:07:00+12:00 Australian online spending to rise for football finals Social Media, Adobe, Streaming, NFL, AFL, Digital marketing, Pizza, Melbourne, Adobe Digital Insights, Adobe Analytics, Gen Z, Market research, Australian economy, Influencer Marketing, Australian, Artificial Intelligence (AI), eCommerce, Chatbots 2026-09-08T12:15:06+12:00 https://ecommercenews.com.au/story/ezycollect-launches-aimie-to-tackle-late-sme-payments eCommerceNews Australia en 2026-09-08T10:15:00+12:00 ezyCollect launches Aimie to tackle late SME payments Software-as-a-Service (SaaS), Big Data, Mastercard, EFTPOS, Small Business (SMB), Visa, Manufacturing, Data Lake, Mergers and Acquisitions (M&A), Machine learning (ML), Fintech, Credit risk, Predictive analytics, Supply Chain, Credit management, Risk & Compliance, Australian economy, Food and Beverage, Australian, Artificial Intelligence (AI), Cash flow, Compliance 2026-09-08T10:15:06+12:00 https://ecommercenews.com.au/story/byrdli-launches-bookable-o-ahu-creator-travel-campaign eCommerceNews Australia en 2026-09-04T10:00:00+12:00 Byrdli launches bookable Oʻahu creator travel campaign Social Media, Content Creation, Influencer Marketing, BYRDLI 2026-09-04T10:00:06+12:00 https://ecommercenews.com.au/story/bunnings-partners-with-taxibox-on-moving-storage eCommerceNews Australia en 2026-09-04T10:00:00+12:00 Bunnings partners with TAXIBOX on moving & storage Construction, Perth, Customer Experience (CX), Brisbane, Trade, Melbourne, Sydney, Transport, Do it yourself (DIY), Regional Australia, Adelaide, Supply Chain, Relocation, Gold Coast, Australian, Logistics, eCommerce, Partnerships, Trades 2026-09-04T10:00:05+12:00 https://ecommercenews.com.au/story/peacock-bros-rebrands-organic-bay-distillery-packaging eCommerceNews Australia en 2026-09-03T16:27:00+12:00 Peacock Bros rebrands Organic Bay Distillery packaging New Zealand (NZ), Small Business (SMB), Branding, Point of Sale (POS), Customer engagement, Rebrand, Market competition, Victoria, RUM, Australian 2026-09-03T16:30:06+12:00 https://ecommercenews.com.au/story/blue-yonder-named-verdantix-leader-in-green-quadrant eCommerceNews Australia en 2026-09-03T12:32:00+12:00 Blue Yonder named Verdantix leader in green quadrant Productivity, Procurement, Climate change, Environmental, Social and Governance (ESG), Carbon footprint, Verdantix, Supply Chain, Analyst report, Risk & Compliance, Blue Yonder, Enterprise Resource Planning (ERP), Waste Management, Artificial Intelligence (AI), Managed Service Provider (MSP), Logistics, Carbon emissions, Decarbonisation, AI Agents (Agentic AI), Retail, Resilience, Air freight, Greenhouse gas emissions 2026-09-03T12:45:05+12:00 https://ecommercenews.com.au/story/adobe-brings-70-tools-into-slack-for-workplace-use eCommerceNews Australia en 2026-09-03T11:45:00+12:00 Adobe brings 70 tools into Slack for workplace use Software-as-a-Service (SaaS), Social Media, Adobe, Digital Transformation, Content Creation, Project Management, Slack, Adobe Acrobat, Integration, Adobe Stock, Digital Asset, Digital Asset Management, Enterprise Resource Planning (ERP), ChatGPT, Generative AI (GenAI), Adobe Creative Cloud, Cloud, Asset Management, Adobe Firefly, Artificial Intelligence (AI), Adobe Express, Hybrid & Remote Work, Adobe Illustrator, Google Gemini, Adobe Lightroom 2026-09-03T12:00:07+12:00