eCommerceNews Australia - Technology news for digital commerce decision-makers

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Firms must embrace personalised learning for workforce development
Today
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lms
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micro-credentials
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partner programmes
Personalised learning is being recognised as vital for modern workplaces, addressing diverse employee needs and facilitating engagement.
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Wix e-commerce tops as fastest CMS, Magento lags behind
Today
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ecm
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martech
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cms
Indago Digital's new study reveals substantial disparities in site loading speed among leading content management systems.
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ServiceNow bolsters leadership in Australia & New Zealand
Today
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digital transformation
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leadership
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servicenow
ServiceNow fortifies its leadership in Australia and New Zealand as it welcomes esteemed IT professionals Barry Dietrich and David Thodey AO, aimed at promoting customer success and enhancing company culture.
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Debunking the “Three Year Lie”: A new approach to retail digital strategy
Today
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cx
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martech
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omnichannel
Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.
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RingCentral launches AI-powered contact centre RingCX in Australia
Today
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contact centre
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uc
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martech
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
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Brightcove leverages Amazon's AI technology for customer service
Today
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cloud services
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public cloud
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aws
Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.
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SnapLogic crowned Leader in Aragon's tPaaS for third year running
Today
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cloud services
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digital transformation
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snaplogic
SnapLogic has clinched top spot in Aragon Research's annual Globe for Transformation Platform as a Service (tPaaS) for the third year running, solidifying its position as a leading provider in the emerging technology integration market.
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Brands increasingly investing in QR & NFC marketing
Yesterday
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nfc
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authentication
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sharpend
SharpEnd's report reveals global brands' increasing reliance on connected tech like QR and NFC, paving the way for personalised marketing.
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Let’s dive in! Amperity’s CTO on Gen AI as catalyst for digital transformation
Yesterday
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digital transformation
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cx
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martech
Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.
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Qualtrics unveils AI tools to boost large-scale customer experiences
Yesterday
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cx
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martech
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motorola solutions
Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.
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Harnessing Ververica Cloud for e-commerce success
Yesterday
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cx
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martech
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digital footprint
Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise e-commerce and optimise user experience.
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Australian SMEs risk efficiency due to slow tech adoption
Yesterday
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ai
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telstra
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digital adoption
Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.
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Amazon Q's AI increases business productivity by almost 50%
2 days ago
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cloud services
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digital transformation
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public cloud
Amazon Web Services launches Amazon Q, an AI assistant designed to boost employee productivity by up to 49%, as businesses continue to adopt digital transformation.
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Progress boosts AI capabilities in latest Sitefinity edition
2 days ago
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ecm
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martech
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cdp
Progress ramps up AI capabilities in the latest edition of Sitefinity, offering tools to refine audience segmentation and increase content relevancy.
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Endava introduces Agentic AI accelerator for regulated sectors
2 days ago
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digital transformation
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workflow automation
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insurance
Endava's new Agentic AI Industry Accelerator, Morpheus, aims to bring transparency and greater control to AI use in tightly regulated sectors.
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Australian firms at risk due to evolving cybercriminal sophistication
2 days ago
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accounting systems
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biometrics
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physical security
Growing sophistication of cybercriminal identities threatens Australian enterprises, as only over one-third implement multi-factor authentication, leaving them vulnerable to AI-driven attacks, reports Ping Identity.
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Exclusive: How ProHance is striving ahead in workforce analytics
2 days ago
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services
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expansion
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customers
ProHance, a rising star in workforce analytics, has demonstrated resiliency amid COVID-19, by helping global businesses optimise remote operations.
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How organisations can build a meaningful technology roadmap for success
3 days ago
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bi
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big data
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cloud services
In an evolving market complex with technology choices, organisations need a robust technology roadmap to leverage digital solutions for operational success, stay competitive and meet growing customer expectations.
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TeamViewer & Manhattan Associates form tech alliance for global logistics
4 days ago
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vr
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supply chain & logistics
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manhattan associates
Global tech provider TeamViewer partners with logistics leader Manhattan Associates to digitise warehouse operations worldwide, revolutionising the sector with vision picking technology.
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AI forces major operational changes in Australian businesses
4 days ago
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martech
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cx
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cdp
Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.
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Secure code starts with a training commitment to development teams
Last week
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it training
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project management
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cloud services
There’s plenty to learn from the way that finance and eCommerce sectors have defined and adopted secure approaches to software engineering.
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CompliantERP tops as 2024 Australian IT Small Business Champion
Last week
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compliance
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smb
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customer service
Brisbane's CompliantERP has been hailed as the 2024 Australian Small Business Champion in Information Technology, underscoring their dedication to innovation and excellence within the sector.
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Cash Chasm report reveals drawbacks of manual cash management
Last week
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automation
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risk management
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paycomplete
PayComplete's Cash Chasm report highlights challenges in cash handling, with 41% of businesses reliant on manual processes and risking losses.
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GumGum integrates Playground xyz into APAC ad suite
Last week
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martech
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adtech
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apac
GumGum integrates Playground xyz's media portfolio to strengthen its APAC business, advancing AI-driven ad solutions.